Refund Po

Refund Policy

Last Updated: [2025 -12-13]

Thank you for using Frienbook.  
This Refund Policy explains the conditions under which refunds may be granted for services or digital items purchased through our platform.

1. General Policy

Because Frienbook provides digital services, virtual items, and instant features, most purchases are considered non-refundable once delivered to your account.

2. Eligible Refunds

Refunds may be granted only in the following cases:

 
• Payment was made, but the service was not delivered.

 
• A technical error caused duplicate or accidental charges.

 
• The user was charged an incorrect amount due to a system malfunction.

3. Non-Refundable Items

The following items and services are not eligible for a refund:

 
• Digital items already delivered to the user's account.

 
• Completed services within Frienbook.

 
• Purchases made with incorrect or incomplete user information.

 
• Promotional offers, bonuses, or free gifts.

4. Refund Request Process

To request a refund, the user must:

 
• Contact our support team within 48 hours of the transaction.

 
• Provide proof of payment (transaction ID, screenshot, etc.).

 
• Explain the issue clearly and accurately.

Frienbook will review every request and respond within 3–7 business days.

5. Payment Reversal

If a refund is approved, the amount will be returned to the same payment method used for the original purchase.  
Processing time depends on the payment provider and may take 3–14 days.

6. Fraud & Abuse

Frienbook reserves the right to refuse refunds for suspicious activities, fraudulent claims, or repeated misuse of the refund system.

7. Changes to This Policy

Frienbook may update this Refund Policy at any time.  
Continued use of the platform after updates means you accept the new version.

8. Contact Us

If you have questions or need help with a refund request, please contact our support team through the official support page.